Campus Explorer Campus Steps

Job Postings

Campus Explorer is a rapidly growing, ven­ture-backed internet start-up located in Santa Monica, CA that is dedicated to building the web’s premier college search and resource site, offering students a suite of interactive, personalized services that enable them to be more organized and informed in their college search.

We currently have the following position(s) available:

 

Client Services: Client Services Associate

ROLE DESCRIPTION

We are looking for a numbers-oriented individual to help optimize our Client Services Team by investigating, verifying, managing and resolving any claims of compliance violations. The Client Services Associate will report directly to the Director of Client Services.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Continuously develop a robust understanding of inventory and how it relates to our website’s monetization
  • Standardize and educate teams on the do’s and don’ts of each client as it relates to regulatory affairs/compliance
  • Identify potential fraudulent lead activity and track down internal or external sources of lead generation
  • Work with Marketing and Contact Center teams to keep marketing and quality assurance practices in compliance with each client rules
  • Assist Compliance Manager with new and existing client platform integrations
  • Monitor and manage daily lead delivery issues to eliminate lead failures
  • Conduct reference quality testing and reviews
  • Assist with client billable verifications
  • Provide business process improvement measures to optimize operational efficiency and enhance client and team satisfaction
  • Utilize Excel to manage partner program files with small margin of error
  • Create end-deliverables that meets high standards of quality, accuracy, and relevance

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Required:

  • High School Diploma
  • 2-4 years of comparable work experience
  • Bachelor’s degree or equivalent work experience preferred
  • Organized, detail-oriented personality with the ability to multitask in an entrepreneurial environment
  • Intermediate-level MS Excel required (e.g., filters, vlookup, pivot tables, etc.)
  • Extremely detail oriented for data-mining purposes (prior experience in research, analysis or cross-tabulation a plus)
  • Strong oral and written communication skills to summarize and share insight with interdepartmental managers
  • Ability to work well and build rapport with individuals at all levels of Campus Explorer and client organizations
  • A positive “can-do” attitude with a willingness to learn

Preferred:

  • Experience with Salesforce, Velocify or similar sales/CRM applications considered a strong plus
  • Bachelor’s Degree preferred

COMPENSATION
The position will offer a competitive compensation package commensurate with the candidate’s level of experience. Employee benefits include matching 401k, medical, dental, vacation, fun and casual environment.

HOW TO APPLY

Please submit your cover letter & resume to campusjobs@campusexplorer.com. We will contact you directly should your qualifications meet the position’s requirements. No phone calls please.

Campus Explorer is an Equal Opportunity Employer. Candidates must be authorized to work in the U.S. – Visa Sponsorship is not available at this time.

 

 

Customer Support: Call Center Senior Agent Full-Time - EVENING SHIFT ONLY

We are looking for one individual interested in working 40 hours per week to assist with evening coverage from 10am-7pm.  You must also have the availability to cover some, if not all Sundays.

Primary Duties:

  • Conducting inbound and outbound calls as needed
  • Answering agent questions regarding call center procedures
  • Enforcing department and company policies and procedures  
  • Assisting management staff with daily, weekly and monthly reports
  • Assisting with general floor management and productivity
  • Assisting management staff with department recruiting
  • Other administrative tasks as assigned

Qualifications:

  • Associate’s degree preferred or equivalent work experience
  • 2 or more years’ experience in a fast paced Customer Service / Call Center environment
  • Available to work 40 hours/week (including assisting with some, if not all Sundays)
  • Available to work varying schedules including weekends, holidays, early mornings and evenings
  • Ability to quickly determine and resolve issues within a timely manner
  • Professional conduct
  • Intermediate to advanced computer skills
  • Comfortable using MS Excel
  • Excellent customer service skills
  • Excellent verbal and written communication skills including proper phone etiquette
  • Internet savvy for research purposes
  • History of punctuality and good attendance
  • Multi-tasking abilities including the ability to adapt in an ever changing environment
  • Enjoy helping peers while maintaining a productive environment
  • Detail oriented and self-motivated
  • Upbeat 'Can-Do' attitude

Benefits

  • Exposure to management level tasks
  • Awesome opportunities for growth in a fast paced environment
  • Develop leadership skills
  • Gain extensive knowledge of how the call center works
  • Great salary and more!!!

Compensation
The position will offer a competitive compensation package commensurate with the candidate’s level of experience. Employee benefits include matching 401k, medical, dental, vacation, fun and casual environment.

How to Apply

Please submit your cover letter & resume to csjobs@campusexplorer.com. We will contact you directly should your qualifications meet the position’s requirements. No phone calls please.

Campus Explorer is an Equal Opportunity Employer. Candidates must be authorized to work in the U.S. – Visa Sponsorship is not available at this time.

 

 

Information Technology: IT Help Desk Technician

ROLE DESCRIPTION

The IT Help Desk Technician is responsible for the support of office infrastructure and equipment, software and account management, asset management and general day-to-day help desk requests as well as being accountable for interpreting, analyzing, troubleshooting and resolving technical problems of the computer and telephone systems including network, email, applications, computer hardware, ACD & PBX phone systems, mobile and office equipment for both onsite and remote employees.  The successful candidate will require current working knowledge of technologies detailed below along with excellent verbal and written communication skills and a resourceful and entrepreneurial background.  The position is primarily a helpdesk function but can grow into other IT projects as assigned.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Provide installation and support services for all hardware and software, PC’s, MAC’s, network equipment, telephones, printers, scanners, fax machines, etc.
  • Set-up, install and troubleshoot supported computer platforms, software applications and perform basic diagnostics including but not limited to connectivity, printing, scanning and network share access issues
  • Create, maintain and disable user accounts and groups across email, proprietary software and phone systems including requests for password resets, hardware diagnostics, desktop releases and updates across peripherals
  • Provision IT resources for new hires including setup, breakdown and configuration of workstations as well as working with HR & Office Management during employee onboarding and exiting processes
  • Assist with small office moves; primarily computer and telephone system disconnects/reconnects
  • Troubleshooting/training based around third-party services including email support using Gmail, Microsoft Outlook, Thunderbird
  • Follow up with service providers and internal escalation points to ensure effective and timely resolution
  • Support phone system
  • Provide on-site support for a phone system that uses a PBX and ACD
  • Add, remove and change phone extensions, user accounts and train employees on correct usage
  • Update IVR, troubleshoot VoIP issues
  • Liaise with offsite software and phone carrier vendors to escalate and quickly resolve incidents
  • Asset / inventory tracking and management
  • Work with in house team to support cabling, call center and hardware dispatch
  • Utilize Zendesk ticket tracking system for documenting, management, resolving and reporting incidents
  • Provide daily/weekly activity reports of pending, high priority and resolved events
  • Consistently promote a professional held desk image
  • Study and keep current on all workplace technologies supported in the environment, attend/recommend trainings
  • Work to eliminate recurring problems by watching for trends that indicate potential problems and resolve
  • Documentation responsibilities including building IT knowledge base that help in overall team efficiency
  • Manage and/or respond positively to complaints, problems and sometimes negative and/or emotional behavior
  • Keep peers and management informed of trends, significant problems, unexpected delays and anything new in the environment
  • Understand priorities and objectives and take an active role in accomplishing these objectives
  • Maintain an entrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and reprioritize accordingly
  • Communicate effectively including listening, writing and speaking, both in-person and via email

Qualifications and Education Requirements

Required:

  • AA in Computer Science, Information Systems, related degree or comparable work experience
  • 2 to 5 years’ providing technical support in an office environment or experience in a related capacity
  • Strong knowledge of PC, MAC hardware, Gmail, Google Drive and peripheral Google applications
  • Strong troubleshooting skills and analytical abilities
  • Extensive hands on knowledge of Windows7, Windows 8, MAC OS, various browser’s and their functionality, etc.
  • Familiarity with web-based applications concepts & basic networking concepts
  • Organized, detail-oriented personality with the ability to multi-task in an entrepreneurial environment
  • Ability to work well and build rapport with individuals at all levels of Campus Explorer and client organizations
  • Excellent verbal, written communication skills, professional demeanor, conduct and presentation

Preferred:

  • Bachelor’s Degree in Computer Science/Information Systems
  • Working knowledge of VOIP phone systems - PBX and ACD (Shoretel, Cisco, Avaya)
  • Experience working with Zendesk or similar helpdesk ticketing software
  • Working knowledge of teleconferencing and video conferencing software including Google Hangout
  • Networking experience
  • Advanced knowledge and experience troubleshooting MS-Office products

COMPENSATION
The position will offer a competitive compensation package commensurate with the candidate’s level of experience. Employee benefits include matching 401k, medical, dental, vacation, fun and casual environment.

HOW TO APPLY

Please submit your cover letter & resume to campusjobs@campusexplorer.com. We will contact you directly should your qualifications meet the position’s requirements. No phone calls please.

Campus Explorer is an Equal Opportunity Employer. Candidates must be authorized to work in the U.S. – Visa Sponsorship is not available at this time.